Delivery and Returns

DELIVERY

Our products are delivered by DPD or DHL Express. If your order is completed it means that your package is on its way.

If you order before 15:00 (GMT Amsterdam), the order will be dispatched on the same day. The orders placed after friday 15:00 are shipped on Monday.

SHIPPING INFORMATION

Free shipping in europe on orders over €100,-

  • € 4.95 Standard NL (1-3 days)
  • € 9.95 Standard Europe (3-10 days)
  • € 14.95 Express Europe (1-3 days)
  • € 14.95 Standard International (3-15 days)
  • € 29.95 Express International (1-3 days)

DHL EXPRESS

Place your order before 15:00 on working days and your order will be shipped out the same day with DHL Express with On Demand Delivery (ODD) Service.

  • The delivery time depends on your country but within 1-3 days your order will be delivered.
  • Once your order is shipped, you will receive a new shipping notification from DHL EXPRESS.
  • DHL ODD notifies you by email and/or SMS about your shipment’s progress and estimated delivery date/time. When this doesn’t fit your schedule, you can customize your delivery via DHL ODD and decide how, where and when the delivery takes place at the time and location that suits you best.

RETURNS

Of course it can happen that a product is different than you expected. Then you can always exchange it within 14 days.

EXCHANGE

If you want to exchange a product, you can send the product back to the return address on your package. In the event that MUNGRA made a mistake in your shipment, shipping costs are the responsibility of MUNGRA. If it’s not the fault of MUNGRA, then the shipping cost are for the sender. Please fill in the exchange form that’s in the package. We will send the right product for you after receiving the package. You do not need to make any additional costs.

RETURNS

If you want to return a product, you can send the product back to the return address on your package. You need to pay the shipping costs to send the packet. Please fill in the Return form that is in the package. We will transfer the amount to your account asap.

OUTLET

Products from the OUTLET can only be exchanged NOT returned!

RETURN FORM

Download the Return Form (English)